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General travel conditions

(Attention! Different booking conditions for alpine huts & chalets - please click here)

The following Terms and Conditions regulate the contractual relationship between you as traveller who makes use of the service of Mondial GmbH & Co. KG, Operngasse 20b, 1040 Vienna, (hereinafter referred to as: Mondial) and Mondial as your tour operator.

1. Completion of the travel booking contract, confirmation of booking

Via your travel application, you are offering Mondial, in a binding manner, the opportunity to close a travel agreement. This can be done in writing, electronically, orally or by telephone. In case of electronic bookings Mondial acknowledges the receipt of the booking immediately by electronic means. This acknowledgement does not constitute confirmation of the acceptance of the booking order. The applicant takes over the contractual obligation for all passengers provided that the applicant has assumed this obligation by express and separate declaration. The travel agreement will only become binding from the time that we confirm the reservation and the price to you or your travel agent.

If the content of the confirmation differs from the content of the application, then there is a new offering from us, to which we are bound for a period of 10 days. The contract is concluded on the basis of this new offer, if you explain the acceptance by express declaration, prepayment or final payment within the commitment period.

The new Distance Selling Act (FAGG) generally applies to distance and off-premises contracts concluded between businesses and consumers. According to the FAGG services in the areas of accommodation, car rental and leisure activities according to article 18 para. 1 Z 10 are expressly excluded from the right of rescission, unless a specific time or period is provided for the contract.

2. Payment


20% of the total costs of the reservation are to be paid upon confirmation of the booking (EUR 25,- for bookings less than EUR 250,-). The prepayment will be counted against the price of the journey. The outstanding balance has to reach us 14 days before departure. You will not receive the travel documents until the reservation has been fully paid. If this amount has not been paid in full, we are allowed to withdraw from the reservation contract or claim damages for default, after having sent a reminder notification with a deadline. Cancellation charges have to be paid immediately.


When paying by direct debit SEPA Direct Debit, SDD Mondial needs (if applicable through a travel agent) a so-called "mandate" which permits the debit of your current account with the amount to be paid (deposit and final payment) by way of direct debit. The mandate is part of the confirmation.

3. Services, prices


The extent of the services included in the contract is completely limited to the services outlined by Mondial and the relevant details in the confirmation of the reservation. However the travel organizer expressly reserves the right to change details in the offer before completion of the contract for objectively authorized, significant and unpredictable reasons. The online catalogues and PDFs apply according to the respective state at the time of printing.


Any additional brochures (for instance local town or hotel brochures) which have been consulted while making the booking are for information purposes only and their contents cannot be guaranteed.


If your booking covers different travel seasons, the price of the journey will be calculated proportionately, according to the relevant valid price table in the respective catalogue.


In case of admission tickets the final price may include a booking fee and therefore differ from the printed price.

4. Contract alterations

Changes in services after commencement of travel Changes and deviations of individual travel services from the agreed content of the travel contract, which become necessary after conclusion of the contract and were not caused by Mondial in bad faith, are only permitted if the changes or deviations are not significant and do not affect the overall form of the tour. In the case of a subsequent change of an essential travel service Mondial has to inform you immediately, however at least 21 days before departure date. In the event of a substantial change in an essential travel service, you are entitled to withdraw from the travel contract without fees or to require at least an adequate trip, if Mondial is able to offer such a tour without additional cost to you from our offer. You have to enforce these rights against Mondial immediately.

5. Cancellation by the customer, change of reservation or in person travelling


You are entitled to cancel your travel arrangement at any time. The receipt of the cancellation notice by Mondial is relevant. If we receive the notice after closing time (Monday–Friday 6pm, Saturday 1pm), we will consider it as received only at the beginning of the next working day. It is recommended to declare the cancellation in writing.

5.2. Rücktrittsgebühren

5.2.1. Cancellation fees for hotel bookings

  • Up to 23 days prior to departure 20%, however at least EUR 25,- per person
  • Up to 22–16 days prior to departure 30%
  • Up to 15–8 days prior to departure 50%
  • Up to 7–4 days prior to departure 65%
  • Up to 3–1 days prior to departure 80%

5.2.2. Cancellation fees for huts/hut villages

  • up to 91 days prior to departure 20%
  • 90-56 days prior to departure 50%
  • from 55 days prior to departure 100%

5.2.3. Cancellation fees for flight or train or other package tours

  • Up to 16 days prior to departure 70%
  • After 16 days prior to departure 95%

5.2.4. Cancellation fees for additional services

  • for special services such as admission tickets, theater tickets, etc., the cancellation fee is 100% upon booking

If the travel is not commenced without cancellation ("no show"), 95% of the tour price will be charged.


In any case, you are entitled to prove to Mondial that no loss or a substantially lower loss was the result than the stipulated charges.


Mondial reserves the right to demand a concrete, higher compensation fee than the charges stated here. In such case, Mondial is required to accurately calculate the fee demanded under consideration of expenditures saved and possible other application of travel services

Note: We will gladly mediate third party services, e.g. from airline companies or self-catering huts. For such services, the conditions for cancellation and amendment charges may vary from the charges stated here. In this case, we will point out the respective change to the customer on the travel confirmation. We recommend taking out a cancellation insurance policy. On request, we will be happy to send you an offer.


In case of cancellation or other non-purchases of transport documents or other service vouchers, a refund according to our conditions can only be carried out, if the original of the transport document resp. service voucher is returned to us.

5.6. Alteration fees

5.6.1. for hotel only bookings

  • Up to 14 days prior to departure EUR 25,- per person
  • Up to 3 days prior to departure 40%
  • After 3 days prior to departure 75%

5.6.2. for huts/hut villages

  • up to 91 days prior to departure: EUR 25,- one-time
  • from 90 days prior to departure a change of date or transfer to another object is only possible with cancellation and new booking (see fees 5.2.2.)

5.6.3. for flight or train or other package tours

  • Up to 8 days prior to departure 65%
  • After 8 days prior to departure 85%


Up until the start of the travel reservation, the traveller can request that a third person enters into the rights and obligations of the travel contract instead of him/herself. The travel organiser can refuse to accept the third person if this person does not fulfil any necessary requirements for travel or his/her participation is against legal regulations or official instructions. If a third person should enter into the contract then both s/he and the original traveller are jointly liable to the travel organiser for the payment of the costs of the travel arrangements and any additional costs which may be occurred by making this change.

5.8. Services not consumed

If you are unable to consume certain travel services because you had to end your stay before the planned date or for other urgent reasons, we will try to obtain a refund for the unused services from our suppliers. This is not possible if the services are totally insignificant or if a refund would be against legal or official regulations.

6. Annulment of contract due to unusual circumstances

If the travel arrangements are endangered or negatively affected by circumstances beyond our control which were unforeseeable when the contract was completed, then both you as the traveller and we may terminate the contract. If the contract is terminated, we are entitled to demand appropriate compensation for services which have already been consumed or which are yet to be delivered.

7. Liability

Mondial is liable within the scope of the due diligence of a prudent businessman for:

  • the precise planning of the travel arrangements
  • the careful selection and control of the suppliers
  • the accuracy of the description of all the travel services as they appear in this brochure, providing that the travel organiser has not advised a change in the details before the completion of the contract, as mentioned in paragraph 3
  • the proper delivery of agreed services


Mondial is liable for any faults on behalf of the person who is responsible for the delivery of the services. If we provide external services as a mediator, we are not liable for the provision of the service itself. In this case any liability is regulated under the provisions of the respective company.

7.2. Baggage loss and baggage delay

In case of damage or baggage delays in air travel Mondial urgently recommends to immediately place a Property Irregularity Report (PIR) at the relevant airline. Airlines usually reject refunds if the claim form has not been filled out. The claim form for lost baggage has to be submitted within 7 days, in case of delay within 21 days after delivery. In addition, the loss, damage or misdirection of baggage has to be reported to Mondial.

8. Warranty

8.1. Remedy

If the trip is not performed according to contract, you as traveller may require a remedy. We may deny this, if it requires a disproportionate effort. We may also create the remedial action by offering an equivalent replacement service.

8.2. Reduction of the travel price

For the duration of a non-contractual performance of travel, you may request a reduction of the travel price. The price can be reduced to that extent, which the value of travel in a faultless state would be at the time of sale in relation to the real value. The reduction does not apply if you culpably omitted to report the defect within the prescribed period.

8.3. Termination of the contract

Our tort liability for damage to property not resulting from intent or gross negligence is limited to three times the tour price. The maximum liability applies per customer and travel. Possible additional claims in connection with baggage under the Montreal Convention remain unaffected by this limitation. Mondial is not liable for items that are usually not taken, except we have taken it in custody in full knowledge of the circumstances.

9. Recovery of damages

If Mondial is responsible for a circumstance that leads to a defect of travel, you can claim compensation. The same applies in case of wasted holiday time or if the travel was negated or considerably impaired.

9.1 Contractual limitation of liability

Our contractual liability for damages other than personal injury is limited to three times the tour price, if the damage was not caused intentionally or through gross negligence by us, or if we are responsible for the traveller’s damage incurred solely due to the fault of a service provider.

9.2. Limitation of tort liability

Unsere deliktische Haftung für Sachschäden, die nicht auf Vorsatz oder grober Fahrlässigkeit beruhen, ist auf den dreifachen Reisepreis beschränkt. Die Haftungshöchstsumme gilt jeweils je Kunde und Reise. Möglicherweise darüber hinausgehende Ansprüche im Zusammenhang mit Reisegepäck nach dem Montrealer Übereinkommen bleiben von der Beschränkung unberührt. Mondial trifft keine Haftung für Gegenstände, die üblicherweise nicht mitgenommen werden, außer wir haben diese in Kenntnis der Umstände in Verwahrung genommen.


Mondial is not liable for disturbances and damages in connection with services that are only obtained as external services (e.g. sports events, theater performances, exhibitions, etc.).


A claim for damages against Mondial is restricted or excluded insofar as under international conventions or laws that apply to a service provider’s services to be performed, a claim for damages against the service provider may be asserted only under certain conditions or limitations or is excluded under certain conditions.

10. Obligation to cooperate

You are obliged to cooperate in case of disturbances within the scope of legal provisions, in order to avoid or minimize possible damage. In the unlikely event of complaints, these are to be notified immediately to the local representative of Mondial or the agency or the local service provider to demand remedy. If you culpably omit to notify a defect, you will not be entitled to claims.

11. Severability clause

If certain clauses in the contract become ineffective, this does not mean that the whole of the contract is rendered ineffective. The same applies for these Terms and Conditions.

12. Passport, visa and health regulations

Mondial is responsible for informing nationals of the country in which the tour is offered about passport, visa and health regulations and any changes that may occur prior to departure. Citizens of EU countries do not need a visa or special health formalities to enter the Republic of Austria, Germany, Italy, Hungary, the Czech Republic, Slovakia, Slovenia and Croatia. However, carrying a valid travel document (passport, temporary passport or identity card) is necessary. Children also need a valid identification document (temporary identity card or child passport) for entry.

13. Data protection

Mondial GmbH & Co. KG processes personal data accordingly recent data protection legislation (EU GDPR). More information about our privacy policy can be found here.

14. Note on out-of-court settlement

Mondial GmbH & Co KG does not take part in dispute settlement proceedings in front of a consumer arbitration board.

15. Package holidays

Regarding bookings as of 1.7.2018, the provisions of the Package Travel Act (PRG) replace §§ 31b to 31f Consumer Protection Act (KSchG). Please note that our products are generally not suitable for people with reduced mobility, unless the product description contains any deviating information. On request, we will be happy to provide you with more detailed information about such suitability, taking into account your needs.

16. Court of jurisdiction

Lawsuits against Mondial must be filed at our registered office.
In the event of a lawsuit of the tour operator against the customer the place of residence of the customer will be decisive. For lawsuit against the customer or contracting partners of the travel contract, the merchants, legal persons under public or private law or persons who have their domicile or habitual residence abroad or whose domicile or habitual residence is unknown at the time when the lawsuit is filed, the place of jurisdiction will be the registered office of the tour operator.

The preceding provisions will not apply,

a. if and insofar as contractually mandatory provisions of international agreements that are applicable to the travel contract between the customer and the tour operator, result in favour of the customer or

b. if and insofar as mandatory provisions applicable to the travel contract in the EU Member State to which the customer belongs, are more favourable to the customer than the following provisions or the corresponding German provisions.

Travel Agent Security Regulations (Insolvency protection in accordance with EU Directive)

Mondial GmbH & Co. KG is registered under registration number 1998/0040 in the tour register of the Federal Ministry of Digital and Economic Affairs.

According to the regulations on travel agencies (RSV) customer deposits for package tours of Mondial GmbH & Co. KG are protected under the following conditions: The deposit occurs less than 11 months before the end of the trip and is 20% of the price. The balance must be paid no earlier than 20 days prior to departure - against hand over of travel documents to the traveler. Any additional or early prepayments or residual payments may not be required and are not hedged. The safeguard was made by bank guarantee.

The registration of all claims must be made within 8 weeks (otherwise claims are lost) from the occurrence of an insolvency at the following liquidator:

Europ Assistance GmbH
Kratochwjlestraße 4
A-1220 Wien
Tel. +43 1 319 55 70
E-Mail: info@europ-assistance.at, vorzunehmen.

Adress: Mondial GmbH & Co.KG
Operngasse 20 b
1040 Wien

Adjustor in Deutschland:
Mondial Reisen und Hotelreservierungs GmbH
Münsterstr. 248
40470 Düsseldorf

Wirtschaftskammer Österreich

General Conditions for alpine huts & chalets

The terms and conditions as well as the data and descriptions provided in the catalogue are valid on the day of booking and are fundamental concerning the contract. You accept the conditions with your registration, therefore we ask you to read them carefully.

1. Conclusion of the contract/booking

Your booking is a binding offer to close a contract. Making a booking means also to accept our terms and conditions. The contract is binding to us if we confirm the booking in writing or via e-mail. Generally you´ll receive your confirmation via mail, if desired it is also possible to receive it via fax or by post. Usually your booking will be confirmed on the day of booking, unless further enquiries to our contractual partners are required. The law on long-distance- and outwards transactions forces signed contracts between employers and consumers for distance selling and outwards offices. Services in sectors such as accommodation, renting of motor vehicles and leisure activities are according to § 18 Abs 1 Z 10 expressly excluded, provide that there is a certain date or period of time slated for the fulfilment of a contract.

2. Services

Our services are bound to the indications provided in the brochure and in the registration confirmation. Photos in the brochures are only exemplary furniture and equipment which may vary according to the owner`s taste. All "distances" are to be considered as approximate indications giving you a rough impression on the ambience of the property. For us it is important that most of our objects are located in the great outdoors. Therefore spiders, ants, mosquitoes, flies, earwigs and also mice could appear and do not constitute a deficiency. Details in brochures of the place or the house as well as local circumstances not involving the holiday object are not included in the contract and are therefore excluded from liability. It could happen that facilities such as sports schools, restaurants, and so on, may be closed in the early and post season. Booking offices are only operating as agents concluding contracts with us. Their consents or other arrangements are just binding to us if we confirm it in writing.

3. Payment

3.1 Advance and final payment

Upon receipt of the booking confirmation/invoice an advance payment of 20% of the price in addition to the booking fee amounting to € 25.00 is due at once. The final payment is made payable 4 weeks prior to start day of rental period DvP delivering the documents/voucher. With your documents you will receive your voucher containing the key holder´s phone number and address and further useful information. In the event the booking price is not paid in full at the beginning of the contractually agreed rental period the contract is cancelled. As a compensation the adequate cancellation fee according to item 8 in these provisions will apply.

3.2 Revision fee

In case of a booking alteration we charge a revision fee of € 25,-. ATTENTION! Changes of the date or if you would like to alter your booking (e.g. change to another hut) 90 days or less prior your arrival, you have to cancel and then book again (see fees item 8). It is not possible to change your booking to a lower/cheaper person category 90 days or less prior your arrival.

3.3 Additional charges

Fees for the individual properties quoted under item "additional charges" are not included in the price and have to be paid directly to the cabin owner on site. In the event of special events the additional charges are to be paid in full and are excluded from price reductions.

3.4 Deposit

When accepting the property on site the key holder is entitled to charge a deposit which is designed for accounting for additional charges etc. You are obliged to treat the rental property plus the inventory therein in a careful and responsible manner. You are obliged to inform us immediately if damage was caused by you. You assume liability for persons accompanying you and for minors. The deposit is returned to you after having duly returned the rental property and upon charging the additional charges.

3.5 Surcharge for short rental

When the rental term is less than 7 days a surcharge in the amount of 20% of the price is assessed for a short rental.

4. Occupancy rate of rental property

The accommodation units are permitted for that much people as quoted in the catalogue, except there is a permision in written form. Children are counted as a person as well. We reserve the right to reject any surplus person. For any damages or inconveniences caused by refusal the client has to take responsibility. In case of receiving a persission in written form for surplus persons from us,be prepared that there might be no additional beds or appropriate equipment and furniture available.

5. Arrival and return

Typically, you can get into the rental property on your day of arrival at 3 p.m and later. You have to adhere to the operating hours of public transport or ski-lifts you are using for your arrival. Defect-free properties which remain unused entirely or partly do not reserve the right to a refund or a partial refund of the paid price. Anyway, the rental property is to be returned clean-swept. Usually you are expected to leave the rental property on your return day by 9 a.m.

6. Pets

It is generally not allowed to bring pets along - more information concerning this you will find in the description of the property. Pets have to be declared on the registration form.

7. Changes in services and in price

Details given in the brochure are binding to the tour operator except of item 2. The correction of mistakes, as well as the correction of miscalculations remain excepted. Before booking you will get informed about that. Deviations of unique services concerning the terms of contract, which occurs after the signing of the contract and which are not caused by us, are permitted if the deviations are negligible and reasonable for the customer.

If the rented object can not be provided, due to unreasonable circumstances we are entitled to withdraw from the contract or to cancel the booking. In this case we try to find an appropriate alternative cabin, even if we are not obligated to do that.

8. Cancellation with cancellation fees

Prior to the rental date you can cancel the contract any time upon written notification and upon paying the cancellation fees.

In the event of a cancellation we claim:

  • until 91 days prior to rental date 20%
  • 90 to 56 days prior to rental date 50%
  • 55 days less prior to rental date 100% of the total price
  • plus an additional booking fee of € 25,-

Cancellation, rebooking and changes in booking become effective on the day we receive the statement in written form. Statements that arrive out of our office hours are valid not until the beginning of the next working day. The proof of low expending or a low resulting damage from us will be left to you of course.

8.1 No-show

No-show situations are those when the client does not arrive at the agreed time. In this case he looses every right of service or of refund of the rental price or of parts thereof.

9. Cancellation insurances

Please note that we do not include insurances in our services. We recommend to contract a cancellation insurance along with your booking. If you need any help, just let us know.

10. Defaults

If the work was not performed at all or just insufficient performed, you have warranty claim. You comply that we provide a free of defects service or to reform the service in an appropriate period instead of being eligible for transformation or reduction in price. Concerning complaints and defects you should inform us immediately, then we can abolish those defects - phone number: +43(0)2243-31689. You have to claim within one month after the contractually planned ending of the rental period. In this case, please contact us. For defaults whose cause is outside our area of influence, such as war, strikes, lock outs, disturbances, epidemics, sovereign interventions, natural disasters and so on, as well as for defaults within the range of utility services and disposal systems (e.g. water, electricity and other energy) no liability can be assumed, especially if this interruption depends on Acts of God or local climatic conditions.

11. Price reductions

You are only entitled to claim for a price reduction or compensation if you provably informed us or the responsible agency directly about the defect. Furthermore you have to ask for redress. Getting a price reduction implies that the services were not contractually provided. Please contact our contact person in Klosterneuburg: +43(0)2243-31689!

12. Termination of the contract

You can withdraw from the contract if, within an appropriate period, there was no redress provided and therefore the use of the rented cabin was notably hindered. However, the goods and services you made use of, you have to pay.

13. Duty to co-operate

You are obligated to collaborate if defaults within the framework of legal requirements occur, as well as preventing potentially damages, or at least to minimise them. If you do not fulfil these obligations because of your own fault, you are not entitled to get a price reduction or compensations for damages. If you do not report the complaint immediately, there is no possibility for a rectification of the fault and consequently the demand on refund of further damages, which wouldn’t happened at immediate communication, expires.

14. Liability

In case of ordinary negligence our liability is excluded.

15. Ineffectiveness of individual provisions

The ineffectness of individual contractual regulations may not result in the ineffectness of the entire contract. The same applies for the conditions mentioned here.

16. General

All the information in our online catalogue is in effect with the state of the time of printing. Any information is provided according to our best knowledge and conscience but no responsibility is taken for its correctness. For details to Travel service Exercise right from Hüttenpartner Alm- Ski- und Wanderhütten Vermietung GmbH visit https://www.gisa.gv.at/abfrage.

Hüttenpartner Alm- Ski- und Wanderhütten Vermietung GmbH, registered in 3400 Klosterneuburg

Applicable law is the law of the Republic of Austria.

All dunning procedures and claims filed against Hüttenpartner Alm- Ski- und Wanderhütten Vermietung GmbH shall be litigated before a court in Klosterneuburg Applicable law is the law of the Republic of Austria. Court of jurisdiction for summary proceedings and lawsuits against Hüttenpartner Alm- Ski- und Wanderhütten Vermietung GmbH is Klosterneuburg.

17. Data protection

More information about our privacy policy can be found here.

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