we would like to draw your attention to the following conditions which you accept with your booking:

1. Completion of the travel booking contract, confirmation of booking

When you request a booking you - as a client - enter a binding contract with Mondial GmbH & Co KG, Operngasse 20b, 1040 Vienna. This can be made either in written form, orally or by telephone. The requester now enters a contract obligation for all participants which were mentioned in the inquiry.

For us as a travel operator the reservation contract is binding as soon as we confirm to you the booking and the price of your journey in written form. If the content of the travel confirmation differs from the content of your request, a new offer has been made, which we are obliged to maintain for 10 days. Within this deadline you the booker of the request, are obliged to inform us whether you wish to finalise the travel booking contract on this basis with the operator or not.

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2. Payment:

2.1. 10% of the total costs of the reservation are to be paid upon confirmation of the booking (EUR 25,- for bookings less than EUR 250,-). The prepayment will be counted against the price of the journey. The outstanding balance has to reach us 14 days before departure. You will not receive the travel documents until the reservation has been fully paid. If this amount has not been paid in full, we are not obliged to deliver the documents. Further, we are allowed to withdraw from the reservation contract or claim damages for default.

2.2. Cancellation charges have to be paid immediately.

3. Services, prices:

3.1. The extent of the services included in the contract is completely limited to the services outlined in this catalogue and the relevant details in the confirmation of the reservation. Alternative arrangements, which affect the services listed in the contract, must be confirmed in writing. However the travel organizer expressly reserves the right to change details in the offer before completion of the contract for objectively authorized, significant and unpredictable reasons.

3.2. If your booking covers different travel seasons, the price of the journey will be calculated proportionately, according to the relevant valid price table in the catalogue.

3.3. Any additional brochures (for instance local town or hotel brochures) which have been consulted while making the booking are for information purposes only and their contents cannot be guaranteed.

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4. Contract alterations:

4.1. Price variation:
The travel organiser reserves the right to increase the prices confirmed at the time of booking, provided that this is for reasons beyond his control and that the date of travel is more than two months after the completion of the contract. Such reasons may be the increase of fuel, rates, fees, taxes and exchange rates. Additional reasons for an increase in price must be declared when the contract is concluded. Price revisions may only take place within the two month period, if the reasons are detailed at the time of booking and stated on the booking document. The client must be informed of any price increases and their cause. If the cost of travel is increased by more than 10%, the client is entitled to withdraw from the contract without any cancellation charge.

4.2. Changes in services after commencement of travel
If the travel program cannot be carried out after the start of travel because of any unforeseeable and –despite all due care – unavoidable reason, then the travel organiser (tour escort or his or her representative) will do his or her best to offer alternative arrangements so that the character and, as far as possible, the purpose of the travel program remain intact. If this is not possible the travel organiser will try to provide alternative services to the best possible conditions, providing the client gives his or her consent to it. If this is not possible either, the client is entitled to a refund of the full cost of the amount including the total travel cost for the non-delivered service. The client must also be brought back, providing that a return transportation is included in the contract.

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5. Cancellation by the client, change of reservation or in person travelling:

5.1. You are entitled to cancel your travel arrangement at any time. In this case cancellation fees may occur.

5.2.1. Cancellation fees for hotel bookings:

• Up to 23 days prior to departure 20%, however at least EUR 25,- per person,
• Up to 22–16 days prior to departure 30%,
• Up to 15–8 days prior to departure 50%,
• Up to 7–4 days prior to departure 65%
• Up to 3–1 days prior to departure 80%.

On the day of departure or in case of absence (No-show) 95%.

5.2.2. Cancellation fees for flight or train or other package tours:
Up to 16 days prior to departure 75%,
After 15 days prior to departure 95%

5.2.3. Cancellation fees for ticket reservations:
If the tickets cannot be resold, the full cost (100%) will be charged.

5.3. In any case, you are entitled to prove to Mondial that no loss or a substantially lower loss was the result than the stipulated charges.

5.4. Mondial reserves the right to demand a concrete, higher compensation fee than the charges stated here.
In such a case, Mondial is required to accurately calculate the fee demanded under consideration of expenditures saved and possible other application of travel services.

Note: We will gladly mediate third party services, e.g. from airline companies. For such services, the conditions for cancellation and amendment charges may vary from the charges stated here.
In this case, we will point out the respective change to the client on the travel confirmation.
We recommend taking out a cancellation insurance policy. On request, we will be happy to send you an offer.

5.5. In case of cancellation or other non-purchases of transport documents or other service vouchers, a refund according to our conditions can only be carried out, if the original of the transport document resp. service voucher is returned to us.

5.6. Alteration fees:

5.6.1. for hotel bookings:

• Up to 14 days prior to departure EUR 25,- per person,
• Up to 3 days prior to departure 40%,
• After 3 days prior to departure 75%,

5.6.2. for flight or train or other package tours:

• Up to 16 days prior to departure 65%,
• After 15 days prior to departure 85%

5.7. Up until the start of the travel reservation, the traveller can request that a third person enters into the rights and obligations of the travel contract instead of him or herself. The travel organiser can refuse to accept the third person if this person does not fulfil any necessary requirements for travel or his or her participation is against legal regulations or official instructions. If a third person should enter into the contract then both he or she and the original traveller are jointly liable to the travel organiser for the payment of the costs of the travel arrangements and any additional costs which may be occurred by making this change.

5.8. Services which are not consumed:
If you are unable to consume certain travel services because you had to end your stay before the planned date or for other urgent reasons, we will try to obtain a refund for the unused services from our suppliers. This is not possible if the services are totally insignificant or if a refund would be against legal or official regulations.

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6. Annulment of contract due to unusual circumstances:

If the travel arrangements are complicated, endangered or negatively affected by circumstances beyond our control which were unforeseeable when the contract was completed, then both you - the traveller - and we - the travel organiser - may terminate the contract. If the contract is terminated, we are entitled to demand appropriate compensation for services which have already been consumed or which are yet to be delivered in order to end the travel arrangements.

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7. The travel organiser's liability:

Within the bounds of a respectable merchant's obligation to care, the travel organiser is liable for:

• precise planning of the travel arrangements,
• the careful selection and control of the suppliers,
• the accuracy of the description of all the travel services as they appear in this brochure, providing that the travel organiser has not advised a change in the offer details before the completion of the contract, as mentioned in paragraph 3,
• the proper delivery of agreed services.

7.1. The organiser is liable for any faults on behalf of the person who is responsible for the delivery of the services.

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8. Legal basis for service complaints:

8.1. Warrantee:
The client has the right to claim for services which have not or not satisfactorily been delivered. The client agrees that, instead of his claim for change or a suitable reduction in price, the organiser will provide a faultless service with an appropriate time limit, or improve the unsatisfactorily service. Remedial action may take place in a way that the fault is amended or an equivalent or superior substitute service provided which also meets the client's expressed approval.

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9. Recovery of damages:

If the organiser or his agents should be guilty of violating the organiser's duties as laid down in the contract, then the latter is obliged to provide compensation to the client for the arising damages.

9.1. When the organiser vouches for other people than his own employees, he is only liable when he cannot prove that these were acting with intent or with culpable negligence. Apart from cases of intent and culpable negligence the travel organiser is not liable for any items which are not normally taken along, unless, aware of the circumstances, he or she has taken them into safekeeping.
All claims can only be dealt within 6 months and claims become invalid after 3 years.

9.2. For transport on regular scheduled services where an appropriate travel document/ticket was issued, we are providing external service. Therefore we are not liable for the actual provision of the transport services. In such a case liability is in accordance with the Conditions of Carriage of the carrier.

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10. Duty to cooperate:

It is the duty of the client to minimize the damages as much as possible. That means in particular that he or she must register his or her complaint and demands without delay. If the client fails to do so, then his or her right to compensation for any further damages which may not have arisen if he or she had registered his or her complaint immediately, diminishes or becomes non-existent.
It is absolutely necessary to inform the respective supplier of the fault immediately, or to contact the organiser directly and request remedial action. In order to handle any claims, for example inferior services, it is advisable that there is a written confirmation from the person to whom you presented the complaint. The traveller's claims can only be discounted when he or she cannot be held liable.

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11. Ineffectiveness of certain clauses in the contract:

If certain clauses in the contract become ineffective, this does not mean that the whole of the contract is rendered ineffective.

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12. Court of jurisdiction:

Claims against the travel organiser should be made to the company headquarters in Vienna / Austria.

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Reisebüro-Sicherungs-Verordnung (Kundengeld-Absicherung gemäß EU-Richtlinie)

Mondial GmbH & Co. KG is registered in the index of tour operators of the Federal Ministry for Economic Affairs and Employment under 1998/0040.

The hedge is provided by bank guarantee. The liquidator accordning to §3/Zif.2 RSV is the EUROPÄISCHE Travelinsurance AG, Augasse 5-7, 1090 Vienna, Tel.: +43 1 31272500, Fax: +43 1 3199367.

In case of insolvency all claims must be reported to the liquidator within 8 weeks of the insolvency. The "general terms and conditions" of the Austrian chamber of commerce apply.

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