(Attention! Different booking conditions for alpine huts & chalets - please click here)

we would like to draw your attention to the following conditions which you accept with your booking:

1. Completion of the travel booking contract, confirmation of booking

When you request a booking you - as a client - enter a binding contract with Mondial GmbH & Co KG, Operngasse 20b, 1040 Vienna. This can be made either in written form, orally or by telephone. The requester now enters a contract obligation for all participants which were mentioned in the inquiry.

For us as a travel operator the reservation contract is binding as soon as we confirm to you the booking and the price of your journey in written form. If the content of the travel confirmation differs from the content of your request, a new offer has been made, which we are obliged to maintain for 10 days. Within this deadline you the booker of the request, are obliged to inform us whether you wish to finalise the travel booking contract on this basis with the operator or not.

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2. Payment:

2.1. 20% of the total costs of the reservation are to be paid upon confirmation of the booking (EUR 25,- for bookings less than EUR 250,-). The prepayment will be counted against the price of the journey. The outstanding balance has to reach us 14 days before departure. You will not receive the travel documents until the reservation has been fully paid. If this amount has not been paid in full, we are not obliged to deliver the documents. Further, we are allowed to withdraw from the reservation contract or claim damages for default.

2.2. Cancellation charges have to be paid immediately.

3. Services, prices:

3.1. The extent of the services included in the contract is completely limited to the services outlined in this catalogue and the relevant details in the confirmation of the reservation. Alternative arrangements, which affect the services listed in the contract, must be confirmed in writing. However the travel organizer expressly reserves the right to change details in the offer before completion of the contract for objectively authorized, significant and unpredictable reasons.

3.2. If your booking covers different travel seasons, the price of the journey will be calculated proportionately, according to the relevant valid price table in the catalogue.

3.3. Any additional brochures (for instance local town or hotel brochures) which have been consulted while making the booking are for information purposes only and their contents cannot be guaranteed.

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4. Contract alterations:

4.1. Price variation:
The travel organiser reserves the right to increase the prices confirmed at the time of booking, provided that this is for reasons beyond his control and that the date of travel is more than two months after the completion of the contract. Such reasons may be the increase of fuel, rates, fees, taxes and exchange rates. Additional reasons for an increase in price must be declared when the contract is concluded. Price revisions may only take place within the two month period, if the reasons are detailed at the time of booking and stated on the booking document. The client must be informed of any price increases and their cause. If the cost of travel is increased by more than 10%, the client is entitled to withdraw from the contract without any cancellation charge.

4.2. Changes in services after commencement of travel
If the travel program cannot be carried out after the start of travel because of any unforeseeable and –despite all due care – unavoidable reason, then the travel organiser (tour escort or his or her representative) will do his or her best to offer alternative arrangements so that the character and, as far as possible, the purpose of the travel program remain intact. If this is not possible the travel organiser will try to provide alternative services to the best possible conditions, providing the client gives his or her consent to it. If this is not possible either, the client is entitled to a refund of the full cost of the amount including the total travel cost for the non-delivered service. The client must also be brought back, providing that a return transportation is included in the contract.

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5. Cancellation by the client, change of reservation or in person travelling:

5.1. You are entitled to cancel your travel arrangement at any time. In this case cancellation fees may occur.

5.2.1. Cancellation fees for hotel bookings:

• Up to 23 days prior to departure 20%, however at least EUR 25,- per person,
• Up to 22–16 days prior to departure 30%,
• Up to 15–8 days prior to departure 50%,
• Up to 7–4 days prior to departure 65%
• Up to 3–1 days prior to departure 80%.

On the day of departure or in case of absence (No-show) 95%.

5.2.2. Cancellation fees for flight or train or other package tours:
Up to 16 days prior to departure 75%,
After 15 days prior to departure 95%

5.2.3. Cancellation fees for ticket reservations:
If the tickets cannot be resold, the full cost (100%) will be charged.

5.3. In any case, you are entitled to prove to Mondial that no loss or a substantially lower loss was the result than the stipulated charges.

5.4. Mondial reserves the right to demand a concrete, higher compensation fee than the charges stated here.
In such a case, Mondial is required to accurately calculate the fee demanded under consideration of expenditures saved and possible other application of travel services.

Note: We will gladly mediate third party services, e.g. from airline companies. For such services, the conditions for cancellation and amendment charges may vary from the charges stated here.
In this case, we will point out the respective change to the client on the travel confirmation.
We recommend taking out a cancellation insurance policy. On request, we will be happy to send you an offer.

5.5. In case of cancellation or other non-purchases of transport documents or other service vouchers, a refund according to our conditions can only be carried out, if the original of the transport document resp. service voucher is returned to us.

5.6. Alteration fees:

5.6.1. for hotel bookings:

• Up to 14 days prior to departure EUR 25,- per person,
• Up to 3 days prior to departure 40%,
• After 3 days prior to departure 75%,

5.6.2. for flight or train or other package tours:

• Up to 16 days prior to departure 65%,
• After 15 days prior to departure 85%

5.7. Up until the start of the travel reservation, the traveller can request that a third person enters into the rights and obligations of the travel contract instead of him or herself. The travel organiser can refuse to accept the third person if this person does not fulfil any necessary requirements for travel or his or her participation is against legal regulations or official instructions. If a third person should enter into the contract then both he or she and the original traveller are jointly liable to the travel organiser for the payment of the costs of the travel arrangements and any additional costs which may be occurred by making this change.

5.8. Services which are not consumed:
If you are unable to consume certain travel services because you had to end your stay before the planned date or for other urgent reasons, we will try to obtain a refund for the unused services from our suppliers. This is not possible if the services are totally insignificant or if a refund would be against legal or official regulations.

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6. Annulment of contract due to unusual circumstances:

If the travel arrangements are complicated, endangered or negatively affected by circumstances beyond our control which were unforeseeable when the contract was completed, then both you - the traveller - and we - the travel organiser - may terminate the contract. If the contract is terminated, we are entitled to demand appropriate compensation for services which have already been consumed or which are yet to be delivered in order to end the travel arrangements.

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7. The travel organiser's liability:

Within the bounds of a respectable merchant's obligation to care, the travel organiser is liable for:

• precise planning of the travel arrangements,
• the careful selection and control of the suppliers,
• the accuracy of the description of all the travel services as they appear in this brochure, providing that the travel organiser has not advised a change in the offer details before the completion of the contract, as mentioned in paragraph 3,
• the proper delivery of agreed services.

7.1. The organiser is liable for any faults on behalf of the person who is responsible for the delivery of the services.

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8. Legal basis for service complaints:

8.1. Warrantee:
The client has the right to claim for services which have not or not satisfactorily been delivered. The client agrees that, instead of his claim for change or a suitable reduction in price, the organiser will provide a faultless service with an appropriate time limit, or improve the unsatisfactorily service. Remedial action may take place in a way that the fault is amended or an equivalent or superior substitute service provided which also meets the client's expressed approval.

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9. Recovery of damages:

If the organiser or his agents should be guilty of violating the organiser's duties as laid down in the contract, then the latter is obliged to provide compensation to the client for the arising damages.

9.1. When the organiser vouches for other people than his own employees, he is only liable when he cannot prove that these were acting with intent or with culpable negligence. Apart from cases of intent and culpable negligence the travel organiser is not liable for any items which are not normally taken along, unless, aware of the circumstances, he or she has taken them into safekeeping.
All claims can only be dealt within 6 months and claims become invalid after 3 years.

9.2. For transport on regular scheduled services where an appropriate travel document/ticket was issued, we are providing external service. Therefore we are not liable for the actual provision of the transport services. In such a case liability is in accordance with the Conditions of Carriage of the carrier.

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10. Duty to cooperate:

It is the duty of the client to minimize the damages as much as possible. That means in particular that he or she must register his or her complaint and demands without delay. If the client fails to do so, then his or her right to compensation for any further damages which may not have arisen if he or she had registered his or her complaint immediately, diminishes or becomes non-existent.
It is absolutely necessary to inform the respective supplier of the fault immediately, or to contact the organiser directly and request remedial action. In order to handle any claims, for example inferior services, it is advisable that there is a written confirmation from the person to whom you presented the complaint. The traveller's claims can only be discounted when he or she cannot be held liable.

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11. Ineffectiveness of certain clauses in the contract:

If certain clauses in the contract become ineffective, this does not mean that the whole of the contract is rendered ineffective.

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12. Court of jurisdiction:

Claims against the travel organiser should be made to the company headquarters in Vienna / Austria.

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Reisebüro-Sicherungs-Verordnung (Kundengeld-Absicherung gemäß EU-Richtlinie)

Mondial GmbH & Co. KG is registered in the index of tour operators of the Federal Ministry for Economic Affairs and Employment under 1998/0040.

The hedge is provided by bank guarantee. The liquidator accordning to §3/Zif.2 RSV is the EUROPÄISCHE Travelinsurance AG, Augasse 5-7, 1090 Vienna, Tel.: +43 1 31272500, Fax: +43 1 3199367.

In case of insolvency all claims must be reported to the liquidator within 8 weeks of the insolvency. The "general terms and conditions" of the Austrian chamber of commerce apply.

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General Conditions for alpine huts & chalets

The terms and conditions as well as the details and descriptions provided in the catalogue being valid on the day of booking are fundamental to the contract. You acknowledge these provisions with your registration so we advise you to read them carefully.

1. Signing of the contract/booking

Your registration is a binding offer at time of signing a contract including our contractual terms and conditions which you hereby acknowledge. The contract is binding to us with our written confirmation of your registration. This is done at once unless further enquiries to our contractual partners are required.

2. Services

Our services are bound to the indications provided in the brochure and in the registration confirmation. Photos in the brochures are only exemplary furniture and equipment which may vary according to the owner's taste. All "distances" are to be considered as approximate indications giving you a rough impression on the ambience of the property. Details in brochures of the place or the house as well as local circumstances not involving the holiday property are not included in the contract and are therefore excluded from liability. Facilities such as sports schools, restaurants etc. which are described may happen to be closed in the early and post seasons. Booking offices only bring to terms the signing of a contract. Their consents or other arrangements are only binding to us when confirmed in writing by us.

3. Payment

3.1 Advance and final payment

Upon receipt of the booking confirmation/invoice an advance payment of 20% of the price in addition to the booking fee amounting to € 25.00 is due at once. The final payment is made payable 4 weeks prior to start day of rental period DvP delivering the documents/voucher. With your documents you will receive your voucher containing the key holder's phone number and address and further useful information. In the event the booking price is not paid in full at the beginning of the contractually agreed rental period the contract is cancelled. As compensation the adequate cancellation fee according to item 8 in these provisions will apply.

3.2 Revision fee

In the event of a booking alteration a revision fee of S 25.00 will be incurred. A reservation revision to a different property made 90 days or less prior to departure is only possible with a cancellation and a re-booking (see fees item 8). 90 days or less prior to departure it is not possible to reduce the person category to a lower/cheaper one.

3.3 Additional charges

Fees for the individual properties quoted under item "additional charges" are not included in the price and have to be paid directly to the cabin owner on site. In the event of special events the additional charges are to be paid in full and are excluded from price reductions.

3.4 Deposit

When accepting the property on site the key holder is entitled to charge a deposit which is designed for accounting for additional charges etc. You are obliged to treat the rental property plus the inventory therein in a careful and responsible manner. You are obliged to inform us immediately if damage was caused by you. You assume liability for persons accompanying you and for minors. The deposit is returned to you after having duly returned the rental property and upon charging the additional charges.

3.5 Surcharge for short rental

If the rental term is less than 7 days a surcharge in the amount of 20% of the price is assessed for a short rental.

4. Occupancy rate of rental property

The per person occupancy rate in the accommodation units is not to exceed the maximum number of persons mentioned in the catalogue unless there is written consent for additional persons. Children are counted as a person, too. We reserve the right to refuse any persons in excess. Any damages or inconveniences caused by a refusal are without exception the responsibility of the client. In the event we give you a written confirmation on persons in excess of the pre-authorized number indicated in the catalogue be prepared that there will not be any additional beds or appropriate equipment and furniture available.

5. Arrival and return

Typically, you can get into the rental property on your day of arrival at 3 p.m and later. You have to adhere to the operating hours of public transport or ski-lifts you are using for your arrival. Defect-free properties which remain unused entirely or partly do not reserve the right to a refund or a partial refund of the paid price. Anyway, the rental property is to be returned clean-swept. As a rule you are expected to leave the rental property on your return day by 9 a.m.

6. Pets

It is generally not allowed to bring along pets - you will find more information on this in the description of the property. Pets are to be declared on the registration form.

7. Changes in services and in price

Details given in the brochure are binding to the tour operator except of item 2. We reserve, however, the right to corrections should a general error or a serious error be made in computing your holiday price. Notice will of course be given to you prior to booking. Services are subject to deviation from the contract after signing of the contract and which were not consciously caused by us. They are to be accepted if these deviations do not constitute a major change and are within reason to the client.

In the event the rental property booked is not available due to unreasonable circumstances we are entitled to cancel the contract. In this case we try to offer you an appropriate substitute property.

8. Cancellation with cancellation fees

Prior to the rental date you can cancel the contract any time upon written notification and upon paying the cancellation fees.

We claim in the event of a cancellation until
91 days prior to rental date 20%
90 to 56 days prior to rental date 50%
55 days less prior to rental date 100% of the total price
plus an additional booking fee of € 25,-

Cancellation statements, reservation revisions and alterations are effective on the day they are available to us in writing.

8.1 No-show

No-show situations are those where the client does not show up at the agreed departure time. In this case he waives every right of service or of refund of the rental price or of parts thereof.

9. Cancellation insurances

Please note that we do not include insurances in our services. We recommend taking out cancellation insurance along with your booking. We are willing to help you in this.

10. Defaults

In the event of failure to perform or improper performance you are entitled to a warranty claim. You, however, agree upon our performance free of defects or upon our improving of the improper performance in an appropriate period of time and waive your claim to a change or to a price reduction. Make immediately known your complaints or defects and call ++43-(0)2243-31689. Only in this way possible defects can be remedied at once. Your claims are to be filed to us within a month after termination of the rental term set forth in the contract.

For circumstances which are beyond our control such as war, strike, lockout, unrest, epidemic, territorial invasions, natural catastrophes etc. and those defaults caused by public supply and disposal facilities (e.g. water, electricity and other forms of energy) we will be released from liability especially in the event of force majeure or local climate-related circumstances.

11. Price reductions

You are only entitled to claim for a price reduction or compensation in the event you made immediately known the defect to us or to the responsible funding agency as can be proved where you asked for remedy and when the performances were not provided according to the contract. Contact immediately our contact person in Klosterneuburg ++43(0)2243-31689!

12. Termination of the contract

Your are entitled to cancel the contract in the event no remedy was rendered within an appropriate period of time and therefore the use of the rental property is substantially impaired due to defects. You have to pay parts of the booking price on services you have made use of.

13. Duty to co-operate

In the event defaults should arise you are obliged to co-operate in the framework of the legal provisions, to avoid or keep to a minimum possible damages. If you fail to do so by your own fault, you waive the right to a reduction or to compensation. If you do not report the complaint immediately it becomes impossible to improve the performance as agreed upon, thus reducing or expiring your claim to substitute (reduction, compensation) of all consequential damages that would have not been arisen upon your immediate notification.

14. Liability

Our liability is excluded if there is only ordinary negligence

15. Ineffectiveness of individual provisions

Ineffectiveness of individual contractual provisions may not result in the ineffectiveness of the entire contract. The same applies upon conditions mentioned here.

16. General

All the information in our online catalogue is in effect with the state of July 2010. Any information is provided according to our best knowledge and conscience but no responsibility is taken for its correctness.

Hüttenpartner Alm- Ski- und Wanderhütten Vermietung GmbH, registered in 3400 Klosterneuburg

Applicable law is the law of the Republic of Austria.

All dunning procedures and claims filed against Hüttenpartner Alm- Ski- und Wanderhütten Vermietung GmbH shall be litigated before a court in Klosterneuburg

Privacy Policy

We at Mondial respect your privacy and recognize that all personal data ("personal information") you provide to us must be protected adequately.

According to the high importance we attach to the careful handling of personal information, we have prepared these guidelines for data protection at Mondial.
The term "personal data" refers to all data allowing a clear identification and providing of information about a particular person. This includes first and last name, home address and other postal addresses and delivery addresses, as well as personal and business e-mail addresses and other contact information. The websites of Mondial can generally be retrieved without submitting personal details. However, the submission of personal data is necessary in order to purchase from our websites and request our catalogues.

Your security is important to us

Mondial strives to protect all personal data in the best possible way under the provisions of the Austrian data protection law. As a matter of course, we commit ourselves not to transmit any personal data to third parties (except this is absolutely necessary for the proper handling of your order).

By transmitting (sending) your personal data in the course of a request via our website you grant your approval, which is revocable at any time, to receive relevant information about likewise products and services (e. g. catalogues, flyer, e-mail newsletter and the like).
When you receive an e-mail newsletter for the first time, you can reject future messages with a simple mouse click.

Mondial feels very strongly about accuracy and timeliness of the personal data you provide to us. You can send us updates and corrections concerning your personal information to the e-mail address This e-mail address is being protected from spam bots, you need JavaScript enabled to view it