| General Conditions of travel |
![]() (Attention! Different booking conditions for alpine huts & chalets - please click here) we would like to draw your attention to the following conditions which you accept with your booking: 1. Completion of the travel booking contract, confirmation of bookingWhen you request a booking you - as a client - enter a binding contract with Mondial GmbH & Co KG, Operngasse 20b, 1040 Vienna. This can be made either in written form, orally or by telephone. The requester now enters a contract obligation for all participants which were mentioned in the inquiry. For us as a travel operator the reservation contract is binding as soon as we confirm to you the booking and the price of your journey in written form. If the content of the travel confirmation differs from the content of your request, a new offer has been made, which we are obliged to maintain for 10 days. Within this deadline you the booker of the request, are obliged to inform us whether you wish to finalise the travel booking contract on this basis with the operator or not. 2. Payment:2.1. 20% of the total costs of the reservation are to be paid upon confirmation of the booking (EUR 25,- for bookings less than EUR 250,-). The prepayment will be counted against the price of the journey. The outstanding balance has to reach us 14 days before departure. You will not receive the travel documents until the reservation has been fully paid. If this amount has not been paid in full, we are not obliged to deliver the documents. Further, we are allowed to withdraw from the reservation contract or claim damages for default. 2.2. Cancellation charges have to be paid immediately. 3. Services, prices:3.1. The extent of the services included in the contract is completely limited to the services outlined in this catalogue and the relevant details in the confirmation of the reservation. Alternative arrangements, which affect the services listed in the contract, must be confirmed in writing. However the travel organizer expressly reserves the right to change details in the offer before completion of the contract for objectively authorized, significant and unpredictable reasons. 3.2. If your booking covers different travel seasons, the price of the journey will be calculated proportionately, according to the relevant valid price table in the catalogue. 3.3. Any additional brochures (for instance local town or hotel brochures) which have been consulted while making the booking are for information purposes only and their contents cannot be guaranteed. 4. Contract alterations:4.1. Price variation: 4.2. Changes in services after commencement of travel 5. Cancellation by the client, change of reservation or in person travelling:5.1. You are entitled to cancel your travel arrangement at any time. In this case cancellation fees may occur. 5.2.1. Cancellation fees for hotel bookings:
On the day of departure or in case of absence (No-show) 95%. 5.2.2. Cancellation fees for flight or train or other package tours: 5.2.3. Cancellation fees for ticket reservations: 5.3. In any case, you are entitled to prove to Mondial that no loss or a substantially lower loss was the result than the stipulated charges. 5.5. In case of cancellation or other non-purchases of transport documents or other service vouchers, a refund according to our conditions can only be carried out, if the original of the transport document resp. service voucher is returned to us. 5.6. Alteration fees: 5.6.1. for hotel bookings:
5.6.2. for flight or train or other package tours:
5.7. Up until the start of the travel reservation, the traveller can request that a third person enters into the rights and obligations of the travel contract instead of him or herself. The travel organiser can refuse to accept the third person if this person does not fulfil any necessary requirements for travel or his or her participation is against legal regulations or official instructions. If a third person should enter into the contract then both he or she and the original traveller are jointly liable to the travel organiser for the payment of the costs of the travel arrangements and any additional costs which may be occurred by making this change. 5.8. Services which are not consumed: 6. Annulment of contract due to unusual circumstances:If the travel arrangements are complicated, endangered or negatively affected by circumstances beyond our control which were unforeseeable when the contract was completed, then both you - the traveller - and we - the travel organiser - may terminate the contract. If the contract is terminated, we are entitled to demand appropriate compensation for services which have already been consumed or which are yet to be delivered in order to end the travel arrangements. 7. The travel organiser's liability:Within the bounds of a respectable merchant's obligation to care, the travel organiser is liable for:
7.1. The organiser is liable for any faults on behalf of the person who is responsible for the delivery of the services. 8. Legal basis for service complaints: 8.1. Warrantee: 9. Recovery of damages:If the organiser or his agents should be guilty of violating the organiser's duties as laid down in the contract, then the latter is obliged to provide compensation to the client for the arising damages. 9.1. When the organiser vouches for other people than his own employees, he is only liable when he cannot prove that these were acting with intent or with culpable negligence. Apart from cases of intent and culpable negligence the travel organiser is not liable for any items which are not normally taken along, unless, aware of the circumstances, he or she has taken them into safekeeping. 9.2. For transport on regular scheduled services where an appropriate travel document/ticket was issued, we are providing external service. Therefore we are not liable for the actual provision of the transport services. In such a case liability is in accordance with the Conditions of Carriage of the carrier. 10. Duty to cooperate: It is the duty of the client to minimize the damages as much as possible. That means in particular that he or she must register his or her complaint and demands without delay. If the client fails to do so, then his or her right to compensation for any further damages which may not have arisen if he or she had registered his or her complaint immediately, diminishes or becomes non-existent. 11. Ineffectiveness of certain clauses in the contract:If certain clauses in the contract become ineffective, this does not mean that the whole of the contract is rendered ineffective. 12. Court of jurisdiction:Claims against the travel organiser should be made to the company headquarters in Vienna / Austria. Reisebüro-Sicherungs-Verordnung (Kundengeld-Absicherung gemäß EU-Richtlinie)Mondial GmbH & Co. KG is registered in the index of tour operators of the Federal Ministry for Economic Affairs and Employment under 1998/0040. The hedge is provided by bank guarantee. The liquidator accordning to §3/Zif.2 RSV is the EUROPÄISCHE Travelinsurance AG, Augasse 5-7, 1090 Vienna, Tel.: +43 1 31272500, Fax: +43 1 3199367. In case of insolvency all claims must be reported to the liquidator within 8 weeks of the insolvency. The "general terms and conditions" of the Austrian chamber of commerce apply. [top] General Conditions for alpine huts & chaletsThe terms and conditions as well as the details and descriptions provided in the catalogue being valid on the day of booking are fundamental to the contract. You acknowledge these provisions with your registration so we advise you to read them carefully. 1. Signing of the contract/bookingYour registration is a binding offer at time of signing a contract including our contractual terms and conditions which you hereby acknowledge. The contract is binding to us with our written confirmation of your registration. This is done at once unless further enquiries to our contractual partners are required. 2. ServicesOur services are bound to the indications provided in the brochure and in the registration confirmation. Photos in the brochures are only exemplary furniture and equipment which may vary according to the owner's taste. All "distances" are to be considered as approximate indications giving you a rough impression on the ambience of the property. Details in brochures of the place or the house as well as local circumstances not involving the holiday property are not included in the contract and are therefore excluded from liability. Facilities such as sports schools, restaurants etc. which are described may happen to be closed in the early and post seasons. Booking offices only bring to terms the signing of a contract. Their consents or other arrangements are only binding to us when confirmed in writing by us. 3. Payment3.1 Advance and final paymentUpon receipt of the booking confirmation/invoice an advance payment of 20% of the price in addition to the booking fee amounting to € 25.00 is due at once. The final payment is made payable 4 weeks prior to start day of rental period DvP delivering the documents/voucher. With your documents you will receive your voucher containing the key holder's phone number and address and further useful information. In the event the booking price is not paid in full at the beginning of the contractually agreed rental period the contract is cancelled. As compensation the adequate cancellation fee according to item 8 in these provisions will apply. 3.2 Revision feeIn the event of a booking alteration a revision fee of S 25.00 will be incurred. A reservation revision to a different property made 90 days or less prior to departure is only possible with a cancellation and a re-booking (see fees item 8). 90 days or less prior to departure it is not possible to reduce the person category to a lower/cheaper one. 3.3 Additional chargesFees for the individual properties quoted under item "additional charges" are not included in the price and have to be paid directly to the cabin owner on site. In the event of special events the additional charges are to be paid in full and are excluded from price reductions. 3.4 DepositWhen accepting the property on site the key holder is entitled to charge a deposit which is designed for accounting for additional charges etc. You are obliged to treat the rental property plus the inventory therein in a careful and responsible manner. You are obliged to inform us immediately if damage was caused by you. You assume liability for persons accompanying you and for minors. The deposit is returned to you after having duly returned the rental property and upon charging the additional charges. 3.5 Surcharge for short rentalIf the rental term is less than 7 days a surcharge in the amount of 20% of the price is assessed for a short rental. 4. Occupancy rate of rental propertyThe per person occupancy rate in the accommodation units is not to exceed the maximum number of persons mentioned in the catalogue unless there is written consent for additional persons. Children are counted as a person, too. We reserve the right to refuse any persons in excess. Any damages or inconveniences caused by a refusal are without exception the responsibility of the client. In the event we give you a written confirmation on persons in excess of the pre-authorized number indicated in the catalogue be prepared that there will not be any additional beds or appropriate equipment and furniture available. 5. Arrival and returnTypically, you can get into the rental property on your day of arrival at 3 p.m and later. You have to adhere to the operating hours of public transport or ski-lifts you are using for your arrival. Defect-free properties which remain unused entirely or partly do not reserve the right to a refund or a partial refund of the paid price. Anyway, the rental property is to be returned clean-swept. As a rule you are expected to leave the rental property on your return day by 9 a.m. 6. PetsIt is generally not allowed to bring along pets - you will find more information on this in the description of the property. Pets are to be declared on the registration form. 7. Changes in services and in priceDetails given in the brochure are binding to the tour operator except of item 2. We reserve, however, the right to corrections should a general error or a serious error be made in computing your holiday price. Notice will of course be given to you prior to booking. Services are subject to deviation from the contract after signing of the contract and which were not consciously caused by us. They are to be accepted if these deviations do not constitute a major change and are within reason to the client. In the event the rental property booked is not available due to unreasonable circumstances we are entitled to cancel the contract. In this case we try to offer you an appropriate substitute property. 8. Cancellation with cancellation feesPrior to the rental date you can cancel the contract any time upon written notification and upon paying the cancellation fees. We claim in the event of a cancellation until Cancellation statements, reservation revisions and alterations are effective on the day they are available to us in writing. 8.1 No-showNo-show situations are those where the client does not show up at the agreed departure time. In this case he waives every right of service or of refund of the rental price or of parts thereof. 9. Cancellation insurancesPlease note that we do not include insurances in our services. We recommend taking out cancellation insurance along with your booking. We are willing to help you in this. 10. DefaultsIn the event of failure to perform or improper performance you are entitled to a warranty claim. You, however, agree upon our performance free of defects or upon our improving of the improper performance in an appropriate period of time and waive your claim to a change or to a price reduction. Make immediately known your complaints or defects and call ++43-(0)2243-31689. Only in this way possible defects can be remedied at once. Your claims are to be filed to us within a month after termination of the rental term set forth in the contract. For circumstances which are beyond our control such as war, strike, lockout, unrest, epidemic, territorial invasions, natural catastrophes etc. and those defaults caused by public supply and disposal facilities (e.g. water, electricity and other forms of energy) we will be released from liability especially in the event of force majeure or local climate-related circumstances. 11. Price reductionsYou are only entitled to claim for a price reduction or compensation in the event you made immediately known the defect to us or to the responsible funding agency as can be proved where you asked for remedy and when the performances were not provided according to the contract. Contact immediately our contact person in Klosterneuburg ++43(0)2243-31689! 12. Termination of the contractYour are entitled to cancel the contract in the event no remedy was rendered within an appropriate period of time and therefore the use of the rental property is substantially impaired due to defects. You have to pay parts of the booking price on services you have made use of. 13. Duty to co-operateIn the event defaults should arise you are obliged to co-operate in the framework of the legal provisions, to avoid or keep to a minimum possible damages. If you fail to do so by your own fault, you waive the right to a reduction or to compensation. If you do not report the complaint immediately it becomes impossible to improve the performance as agreed upon, thus reducing or expiring your claim to substitute (reduction, compensation) of all consequential damages that would have not been arisen upon your immediate notification. 14. LiabilityOur liability is excluded if there is only ordinary negligence 15. Ineffectiveness of individual provisionsIneffectiveness of individual contractual provisions may not result in the ineffectiveness of the entire contract. The same applies upon conditions mentioned here. 16. GeneralAll the information in our online catalogue is in effect with the state of July 2010. Any information is provided according to our best knowledge and conscience but no responsibility is taken for its correctness. Privacy Policy
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General terms and conditions 